Work Order Creation & Dispatch
Every Call Becomes a structured work order — assigned by urgency, skill and availability across in-house teams and contractors.
Overview
The bridge between an incoming call and the technician on site. Routiq AI turns conversation into a structured work order, picks the right responder, and tracks the job through to closure.
How it works
Routiq AI handles this end to end, from the moment the call comes in to a fully closed case.
- 1Call details parsed into structured fields
- 2Work order created with category, priority, location and contact
- 3Assigned by skill, zone and current availability
- 4Push notification sent to the responder
- 5Status updates flow back into the case record
Outcomes
- Every Call Becomes a trackable job
- Smarter assignment based on skill and availability
- Fewer dropped or duplicate work orders
- Cleaner data for performance reviews
Best for
Other workflows Routiq AI handles
Enquiries & General Support
Tenant, resident, visitor and service-status enquiries answered 24/7 in Cantonese, Mandarin and English, and logged for follow-up.
Maintenance & Service Requests
Repair, cleaning, engineering, housekeeping and warranty service requests captured, structured and dispatched from the call.
Complaints Management
Noise, cleanliness, neighbour, service and staff-conduct complaints logged, tagged and escalated with a defensible record.
Multi-Site Service Coordination
Centralised hotline across properties or client sites. Requests classified by zone, building or department and routed accordingly.
SLA Tracking & Service Records
Live SLA status, response and resolution times, full audit trail per case — ready for client reporting and compliance review.
Put this workflow to work
Try it now to talk directly to Routiq AI, or book a demo and we'll walk you through it live.