Data Centres
Colo and hyperscale data centres handling remote-hands, incident escalations, cooling faults and 24/7 tenant support.
The Challenge
Zero-downtime pressure
Cooling loss, power alarms and access requests are all high-severity — no call can be missed.
Tenant call triage
Tenants call from many geographies in many languages; misrouted calls cost SLA credits.
SOC/ISO audit trail
SOC 2 and ISO 27001 audits require every intervention to carry a full timeline and authorised approver.
Our Solution
01 / 03
24/7 utility incident intake
Every call is captured with tenant, unit and issue — no more scribbled notes lost between shifts.
- Answered in under one ring
- Structured intake with context
- Full audit trail
- urgent09:22
Incoming call — high priority
Auto-classified
- in progress09:18
Incoming call — routine
Auto-classified
- new09:12
Incoming call — new
Awaiting dispatch
- resolved08:47
Case closed
Follow-up sent
02 / 03
Dispatch by trade & shift roster
Freight-lift, power and cooling faults reach the right on-call engineer directly — with photos, unit tag and severity.
- Answered in under one ring
- Structured intake with context
- Full audit trail
On-call engineer
ETA 8 min
Cleaning team
Deployed
Security patrol
En route
Duty manager
Monitoring
03 / 03
Loading-bay coordination
Driver arrivals, dock bookings, and forklift dispatch are all handled without using office phones.
- Answered in under one ring
- Structured intake with context
- Full audit trail
96%
SLA met
4.2 min
Avg response
103
Closed
- Critical case — 12 minSLA ✓
- Routine — 34 minSLA ✓
- Escalated — auto-notified✓
Compliance & Standards
SOC 2 / ISO 27001 aligned
Change and incident intake logged for SOC 2 and ISO 27001 evidence.
Uptime Institute practices
Handover records and RCA support Tier certification reviews.
PDPO / GDPR aligned
Tenant contact data handled under privacy controls.
The Result
24/7
Remote-hands intake
15+
Sites on unified platform
100%
SOC 2 / ISO 27001 audit trail
Frequently Asked Questions
Every alarm, answered and logged.
See how Routiq AI handles remote-hands and incident calls with a full SOC 2 / ISO 27001-ready audit trail.
Other industries we serve
Residential Property Management
Estate management companies, apartment buildings and housing communities — where every resident call becomes a resolved case, without growing the front-desk roster.
Commercial Building Management
Office towers, business parks and corporate buildings — every tenant service request captured, dispatched and SLA-tracked.
Shopping Mall Operations
Mall operators handling tenant requests, public-area issues and emergency cases across high-traffic environments.
Mixed-use Developments
Developments that combine residential, office, retail and hotel zones — where each call needs to reach the correct operating team, not the wrong one.
Industrial Building Management
Industrial buildings, logistics centres and workshops — where downtime on utilities and access impacts every tenant's operations.
Hotel Building Operations
Hotel engineering, facilities and guest-services back-of-house — where a delayed response becomes a bad review by morning.