Equipment Manufacturers
OEM after-sales and service teams supporting installed base — from warranty triage to spare-part logistics.
The Challenge
Warranty triage load
Every service call needs warranty checks, serial-number verification and part availability — before an engineer moves.
Serial-number lookup
Legacy inventory systems make serial lookup slow and error-prone.
Multi-channel intake
Distributors, end-users and installers all call in — often for the same case, in different languages.
Our Solution
01 / 03
Never-miss callout capture
Every call — including after-hours emergencies — is answered instantly and captured with client, site and issue.
- Answered in under one ring
- Structured intake with context
- Full audit trail
- urgent09:22
Incoming call — high priority
Auto-classified
- in progress09:18
Incoming call — routine
Auto-classified
- new09:12
Incoming call — new
Awaiting dispatch
- resolved08:47
Case closed
Follow-up sent
02 / 03
Structured job-sheet dispatch
Digital job sheets replace paper — technicians receive full context on their phone, with photos and site details.
- Answered in under one ring
- Structured intake with context
- Full audit trail
On-call engineer
ETA 8 min
Cleaning team
Deployed
Security patrol
En route
Duty manager
Monitoring
03 / 03
Client-ready audit trail
Every job carries call recording, dispatch time and completion evidence — billing and warranty disputes disappear.
- Answered in under one ring
- Structured intake with context
- Full audit trail
96%
SLA met
4.2 min
Avg response
103
Closed
- Critical case — 12 minSLA ✓
- Routine — 34 minSLA ✓
- Escalated — auto-notified✓
Compliance & Standards
Product safety directives
Case handling supports EU CE and HK product-safety recall obligations.
ISO 9001 aligned
Structured intake and case closure support quality-management audits.
PDPO
Distributor and end-user data handled under privacy controls.
The Result
TBD
Call answer rate
TBD
Average response time
TBD
Customer satisfaction
Frequently Asked Questions
Every serial. Every warranty. Every call.
See how Routiq AI unifies OEM service intake across distributors and end-users.
Other industries we serve
Residential Property Management
Estate management companies, apartment buildings and housing communities — where every resident call becomes a resolved case, without growing the front-desk roster.
Commercial Building Management
Office towers, business parks and corporate buildings — every tenant service request captured, dispatched and SLA-tracked.
Shopping Mall Operations
Mall operators handling tenant requests, public-area issues and emergency cases across high-traffic environments.
Mixed-use Developments
Developments that combine residential, office, retail and hotel zones — where each call needs to reach the correct operating team, not the wrong one.
Industrial Building Management
Industrial buildings, logistics centres and workshops — where downtime on utilities and access impacts every tenant's operations.
Hotel Building Operations
Hotel engineering, facilities and guest-services back-of-house — where a delayed response becomes a bad review by morning.