All workflow stages
Step 2 of 5
Create Work Order
Structured, technician-ready tickets from a natural conversation.
Classifies issue type & urgencySLA-aware routingAuto-creates renewal work orders
Routiq AI turns unstructured speech into a clean work order — issue type, unit, urgency, contact and notes — before the caller hangs up.
Key capabilities
- Automatic fault classification (plumbing, electrical, AC, lift, lighting…)
- Unit, floor and contact captured and verified in-call
- Urgency scored against your SLA rules
- Structured payload sent to your CRM / CMMS / PMS
In action
Intent: Maintenance · Category: Plumbing · Unit: 12B
Urgency: High · SLA: 2h · Contact: verified mobile
Outcomes
No more free-text tickets that miss key fields
Faster triage — the ticket is ready to dispatch
Consistent data quality across every intake
Previous
Answer
Next
Dispatch
Frequently asked questions
See a real call become a work order.
Watch Routiq AI turn a Cantonese call into a classified, prioritised ticket — live, in your operation.