Warehouses & Logistics Centres
3PL and logistics operators handling driver dispatch, dock coordination, facilities faults and after-hours security calls.
The Challenge
Driver-dispatch chaos
Hundreds of driver arrivals per shift tie up the phone line, delaying dock scheduling.
Cold-chain outages
Chiller or freezer outages must reach engineering within minutes — every degree matters.
Access-control audits
Every gate entry, contractor escort and after-hours access must be logged for compliance.
Our Solution
01 / 03
24/7 utility incident intake
Every call is captured with tenant, unit and issue — no more scribbled notes lost between shifts.
- Answered in under one ring
- Structured intake with context
- Full audit trail
- urgent09:22
Incoming call — high priority
Auto-classified
- in progress09:18
Incoming call — routine
Auto-classified
- new09:12
Incoming call — new
Awaiting dispatch
- resolved08:47
Case closed
Follow-up sent
02 / 03
Dispatch by trade & shift roster
Freight-lift, power and cooling faults reach the right on-call engineer directly — with photos, unit tag and severity.
- Answered in under one ring
- Structured intake with context
- Full audit trail
On-call engineer
ETA 8 min
Cleaning team
Deployed
Security patrol
En route
Duty manager
Monitoring
03 / 03
Loading-bay coordination
Driver arrivals, dock-leveler bookings and forklift dispatch handled without tying up the office phone.
- Answered in under one ring
- Structured intake with context
- Full audit trail
96%
SLA met
4.2 min
Avg response
103
Closed
- Critical case — 12 minSLA ✓
- Routine — 34 minSLA ✓
- Escalated — auto-notified✓
Compliance & Standards
TAPA FSR / SCS aligned
Facility security incident logging aligned with TAPA supply-chain standards.
ISO 27001 aligned infrastructure
Data hosted with enterprise-grade information security controls.
PDPO
Driver and staff data handled under privacy controls.
The Result
TBD
Call answer rate
TBD
Average response time
TBD
Customer satisfaction
Frequently Asked Questions
Free the dispatch phone.
See how Routiq AI handles driver arrivals, dock bookings and cold-chain incidents without a human answering every call.
Other industries we serve
Residential Property Management
Estate management companies, apartment buildings and housing communities — where every resident call becomes a resolved case, without growing the front-desk roster.
Commercial Building Management
Office towers, business parks and corporate buildings — every tenant service request captured, dispatched and SLA-tracked.
Shopping Mall Operations
Mall operators handling tenant requests, public-area issues and emergency cases across high-traffic environments.
Mixed-use Developments
Developments that combine residential, office, retail and hotel zones — where each call needs to reach the correct operating team, not the wrong one.
Industrial Building Management
Industrial buildings, logistics centres and workshops — where downtime on utilities and access impacts every tenant's operations.
Hotel Building Operations
Hotel engineering, facilities and guest-services back-of-house — where a delayed response becomes a bad review by morning.