Answer: Texts
Every tenant message answered instantly, on the apps your residents already use.
The RAG-Chatbot reads your building knowledge — SOPs, manuals, contracts and tenant records — and answers text enquiries in fluent Cantonese, English and Mandarin. It creates a work order the moment a report comes in, and hands over to a human whenever a person is the better answer.
Connects to your existing WhatsApp Business number — no new app for tenants to install.
The same assistant runs on WeChat, web chat, email and other messaging platforms, with one shared history.
Residents can ask for a person at any moment; your team takes over the same thread with full context.
Urgent reports are pushed into the right contractor or duty team group chat, with the work order attached.
Key capabilities
- Retrieval-augmented answers grounded in your own documents, so replies stay accurate and on-brand
- Understands photos and voice notes sent by tenants, and attaches them to the work order
- Creates and updates work orders automatically from any message
- Recognises urgency and escalates emergencies to the right team instantly
- Full transcript logged against the property, unit and tenant record
Grounded in your knowledge base
Upload SOPs, house rules, contractor lists and building records once. The chatbot retrieves the right passage before it replies, so tenants get your policy — not a generic guess.