Schools
Primary, secondary and international schools handling parent enquiries, facility requests and after-hours safety calls.
The Challenge
Parent enquiry surge
Term start and exam periods bring call spikes that tie up the general office.
Multilingual families
International schools serve parents in English, Cantonese and Mandarin — often in the same conversation.
After-hours safety cover
Weekend and evening facility faults still need a real response — but no school wants a night receptionist.
Our Solution
01 / 03
Campus-wide intake, building-level routing
One number covers every building; each call is tagged with building, room and priority before dispatch.
- Answered in under one ring
- Structured intake with context
- Full audit trail
- urgent09:22
Incoming call — high priority
Auto-classified
- in progress09:18
Incoming call — routine
Auto-classified
- new09:12
Incoming call — new
Awaiting dispatch
- resolved08:47
Case closed
Follow-up sent
02 / 03
Dispatch by trade & campus zone
Requests go to the right facilities team — labs to lab technicians, halls to residence-life staff, teaching to AV.
- Answered in under one ring
- Structured intake with context
- Full audit trail
On-call engineer
ETA 8 min
Cleaning team
Deployed
Security patrol
En route
Duty manager
Monitoring
03 / 03
Semester-aware capacity
Volume scales up during term start and down during breaks — no need to hire and rotate seasonal staff.
- Answered in under one ring
- Structured intake with context
- Full audit trail
96%
SLA met
4.2 min
Avg response
103
Closed
- Critical case — 12 minSLA ✓
- Routine — 34 minSLA ✓
- Escalated — auto-notified✓
Compliance & Standards
Education Bureau (EDB) guidelines
Aligned with EDB safety and communication expectations.
PDPO
Parent and student data handled under strict privacy controls.
Child-safeguarding practices
No student conversations recorded; strict opt-in for any voice interaction.
The Result
TBD
Call answer rate
TBD
Average response time
TBD
Customer satisfaction
Frequently Asked Questions
Give the general office room to breathe.
See how Routiq AI answers parent enquiries and captures facility issues without adding staff.
Other industries we serve
Residential Property Management
Estate management companies, apartment buildings and housing communities — where every resident call becomes a resolved case, without growing the front-desk roster.
Commercial Building Management
Office towers, business parks and corporate buildings — every tenant service request captured, dispatched and SLA-tracked.
Shopping Mall Operations
Mall operators handling tenant requests, public-area issues and emergency cases across high-traffic environments.
Mixed-use Developments
Developments that combine residential, office, retail and hotel zones — where each call needs to reach the correct operating team, not the wrong one.
Industrial Building Management
Industrial buildings, logistics centres and workshops — where downtime on utilities and access impacts every tenant's operations.
Hotel Building Operations
Hotel engineering, facilities and guest-services back-of-house — where a delayed response becomes a bad review by morning.