Campus Facilities
Universities, schools and institutional campuses — coordinating facilities requests across many buildings, faculties and residence halls.
The Challenge
Sprawling multi-building sites
A single facilities office receives calls from every building, hall and lab across the campus.
Faculty, staff and students
Different caller groups need different handling — a student lockout is not a lab equipment fault.
Semester peak & off-peak
Volume swings between semester peaks and quiet holidays make fixed staffing inefficient.
Our Solution
01 / 03
Campus-wide intake, building-level routing
One number covers every building; each call is tagged with building, room and priority before dispatch.
- Answered in under one ring
- Structured intake with context
- Full audit trail
- urgent09:22
Incoming call — high priority
Auto-classified
- in progress09:18
Incoming call — routine
Auto-classified
- new09:12
Incoming call — new
Awaiting dispatch
- resolved08:47
Case closed
Follow-up sent
02 / 03
Dispatch by trade & campus zone
Requests go to the right facilities team — labs to lab technicians, halls to residence-life staff, teaching to AV.
- Answered in under one ring
- Structured intake with context
- Full audit trail
On-call engineer
ETA 8 min
Cleaning team
Deployed
Security patrol
En route
Duty manager
Monitoring
03 / 03
Semester-aware capacity
Volume scales up during term start and down during breaks — no need to hire and rotate seasonal staff.
- Answered in under one ring
- Structured intake with context
- Full audit trail
96%
SLA met
4.2 min
Avg response
103
Closed
- Critical case — 12 minSLA ✓
- Routine — 34 minSLA ✓
- Escalated — auto-notified✓
Compliance & Standards
PDPO
Student and staff data handled under privacy controls.
OSH Ordinance
Lab and workshop incident reporting aligned with safety expectations.
Records retention
Retention policies aligned with institution's records governance.
The Result
24/7
Term and vacation coverage
100%
Requests traceable
Days
To go live
Frequently Asked Questions
One hotline for the whole campus.
See how Routiq AI routes every request by building, faculty and priority.
Other industries we serve
Residential Property Management
Estate management companies, apartment buildings and housing communities — where every resident call becomes a resolved case, without growing the front-desk roster.
Commercial Building Management
Office towers, business parks and corporate buildings — every tenant service request captured, dispatched and SLA-tracked.
Shopping Mall Operations
Mall operators handling tenant requests, public-area issues and emergency cases across high-traffic environments.
Mixed-use Developments
Developments that combine residential, office, retail and hotel zones — where each call needs to reach the correct operating team, not the wrong one.
Industrial Building Management
Industrial buildings, logistics centres and workshops — where downtime on utilities and access impacts every tenant's operations.
Hotel Building Operations
Hotel engineering, facilities and guest-services back-of-house — where a delayed response becomes a bad review by morning.