Fire & Security System Companies
Fire and security integrators — where every panel alarm, false-alarm callout and inspection window has legal weight.
The Challenge
Alarm-panel triage
Panel calls must be triaged into genuine, test, or fault within seconds — mis-triage delays fire-service response.
False-alarm noise
False-alarm callouts eat technician capacity and mask the real emergencies.
Annual inspection windows
FSD annual inspection windows are tight — scheduling and evidence capture must be perfect.
Our Solution
01 / 03
Never-miss callout capture
Every call — including after-hours emergencies — is answered instantly and captured with client, site and issue.
- Answered in under one ring
- Structured intake with context
- Full audit trail
- urgent09:22
Incoming call — high priority
Auto-classified
- in progress09:18
Incoming call — routine
Auto-classified
- new09:12
Incoming call — new
Awaiting dispatch
- resolved08:47
Case closed
Follow-up sent
02 / 03
Structured job-sheet dispatch
Digital job sheets replace paper — technicians receive full context on their phone, with photos and site details.
- Answered in under one ring
- Structured intake with context
- Full audit trail
On-call engineer
ETA 8 min
Cleaning team
Deployed
Security patrol
En route
Duty manager
Monitoring
03 / 03
Client-ready audit trail
Every job carries call recording, dispatch time and completion evidence — billing and warranty disputes disappear.
- Answered in under one ring
- Structured intake with context
- Full audit trail
96%
SLA met
4.2 min
Avg response
103
Closed
- Critical case — 12 minSLA ✓
- Routine — 34 minSLA ✓
- Escalated — auto-notified✓
Compliance & Standards
Fire Services Ordinance / FSICL
Alarm handling and inspections tracked against FSD requirements.
Security & Guarding Services Ordinance
Guarding and monitoring records auditable per licence conditions.
PDPO
Site data and CCTV metadata handled under privacy controls.
The Result
TBD
Call answer rate
TBD
Average response time
TBD
Customer satisfaction
Frequently Asked Questions
Triage every alarm in seconds.
See how Routiq AI classifies real, test and fault alarms — and dispatches only what matters.
Other industries we serve
Residential Property Management
Estate management companies, apartment buildings and housing communities — where every resident call becomes a resolved case, without growing the front-desk roster.
Commercial Building Management
Office towers, business parks and corporate buildings — every tenant service request captured, dispatched and SLA-tracked.
Shopping Mall Operations
Mall operators handling tenant requests, public-area issues and emergency cases across high-traffic environments.
Mixed-use Developments
Developments that combine residential, office, retail and hotel zones — where each call needs to reach the correct operating team, not the wrong one.
Industrial Building Management
Industrial buildings, logistics centres and workshops — where downtime on utilities and access impacts every tenant's operations.
Hotel Building Operations
Hotel engineering, facilities and guest-services back-of-house — where a delayed response becomes a bad review by morning.