Industrial Manufacturing Group
A line stops at 2am, nobody picks up, and there's no record it happened. Routiq captures every fault the moment it's reported and holds the full chain from call to resolution.
Context
A line stops at 2am, nobody picks up, and there's no record it happened. Routiq captures every fault the moment it's reported and holds the full chain from call to resolution.
To dispatch
< 60 sec
24/7
Fault reports archived
100%
Timestamped and audit-ready
Shift-handover loss
Zero
Every job carries across
Shift log
Sample 24h — AI-handled
02:14
Fault report
Mandarin caller — extruder line 3, temperature alarm.
03:02
Scheduling
Technician dispatched, field service calendar updated.
06:48
Enquiry
Distributor product spec routed to sales w/ transcript.
09:21
Fault report
Pump seal leak — structured triage to engineering.
Bottleneck → Solution
Metric
Before
After
First-response
Variable
Within target
After-hours coverage
Limited
24/7 AI
Call structure
Free text
Structured fields
Routing
Manual
Auto by intent
Every after-sales call is captured, structured, and actioned. Nothing falls through the cracks anymore.
— Head of After-Sales
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