All workflow stages
Step 3 of 5
Dispatch
The right team notified the right way, instantly.
Right technician by skill & availabilityLive workforce status
Routiq AI routes each work order to the correct technician, contractor or on-call team over WhatsApp, SMS or your dispatch system — with priority, ETA and full context.
Auto-connects through
WWhatsApp
DDingTalk
OOutlook
GGmail
Key capabilities
- Skill- and shift-aware routing
- WhatsApp, SMS, email or CMMS push
- Priority-aware escalation if unacknowledged
- Manager visibility on every dispatch
In action
Ticket #10428 · Plumbing · High · Unit 12B
→ Assigned to K. Chan · ETA 25 min · Acknowledged ✓
Outcomes
Faster time-to-dispatch, day and night
Fewer dropped or stuck tickets
Clear accountability at every hop
Previous
Create Work Order
Next
Resolve
Frequently asked questions
See a dispatch land on a technician's phone.
Watch a live call become an assigned, acknowledged job on WhatsApp — in your team's actual workflow.