All workflow stages
Step 5 of 5
Archive
Audit-ready records and analytics for every call.
3+ year retention — PMSA-compliantAI search across all records (RAG)One-click Excel export for audits
Every call, ticket and outcome is archived with full transcript, recording and metadata — searchable, exportable and compliant with PMSA and PDPO.
Key capabilities
- Full transcript + recording per call
- Structured metadata for reporting and BI
- Role-based access and retention controls
- PMSA & PDPO compliant storage in Hong Kong
In action
Filter: Property A · Last 30 days · Category = Plumbing
→ 42 calls · 39 resolved within SLA · Avg time 1h 46m
Outcomes
Board-ready reporting in a click
Every complaint traceable end-to-end
Recurring issues surface automatically
Frequently asked questions
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Resolve
See your operation, fully audit-ready.
Try a call now with Routiq AI, or book a 30-minute demo to see it in action.