GBA Four-Star Hotel Group
Guest enquiries arrive in bursts, in three languages, while front desk can only take one call at a time. Routiq answers every guest instantly and routes requests straight to housekeeping or maintenance.
A stay reimagined
Guest enquiries arrive in bursts, in three languages, while front desk can only take one call at a time. Routiq answers every guest instantly and routes requests straight to housekeeping or maintenance.
Routiq AI answers every guest line in Cantonese, Mandarin, and English. In-room maintenance, housekeeping, and concierge requests dispatched in real time.
Integrated with the property management system for instant guest context. Daily summaries to the GM with trending issues and SLA performance.
Result?
Every enquiry answered
Cantonese, Mandarin, English
Peak hours handled at once
Tuesday evening
Our guests get a response in seconds, in their language, at any hour. The team focuses on hospitality, not switchboard work.
Hear how operators are using Routiq AI
Try it now to talk directly to Routiq AI, or book a demo and we'll walk you through it live.