Property Management Companies
Multi-portfolio property managers running hotlines, complaints and contractor coordination across dozens of sites.
The Challenge
Portfolio-wide hotline pressure
Every site needs 24/7 phone coverage — but staffing that across a portfolio is unaffordable.
Complaint escalation risk
One badly handled complaint at 2am can turn into a management-contract issue by morning.
Owners' committee reporting
Monthly owners' committee reports need to show call volume, SLA and case closure per property.
Our Solution
01 / 03
Per-client hotline on one platform
Each client site gets its own script, SLA, contacts and reporting — while operations stay on one unified platform.
- Answered in under one ring
- Structured intake with context
- Full audit trail
- urgent09:22
Incoming call — high priority
Auto-classified
- in progress09:18
Incoming call — routine
Auto-classified
- new09:12
Incoming call — new
Awaiting dispatch
- resolved08:47
Case closed
Follow-up sent
02 / 03
SLA-aware dispatch
Dispatch uses live technician availability and SLA priority — high-risk cases are auto-escalated to duty manager.
- Answered in under one ring
- Structured intake with context
- Full audit trail
On-call engineer
ETA 8 min
Cleaning team
Deployed
Security patrol
En route
Duty manager
Monitoring
03 / 03
Per-client reports on autopilot
Monthly client reports (SLA attainment, tickets by category, at-risk cases) generated automatically — ready for contract review.
- Answered in under one ring
- Structured intake with context
- Full audit trail
96%
SLA met
4.2 min
Avg response
103
Closed
- Critical case — 12 minSLA ✓
- Routine — 34 minSLA ✓
- Escalated — auto-notified✓
Compliance & Standards
PMSA licensing
Aligned with tier 1 & 2 licence expectations.
PDPO
Resident and owner data handled under privacy controls.
Owners' committee reporting
Monthly reports auto-generated per site and portfolio.
The Result
1,500+
Resident calls handled monthly
25+
Estates on one platform
5,000+
Concierge hours saved / year
Frequently Asked Questions
One platform for every property.
See how Routiq AI runs 24/7 site-specific hotlines with unified owners'-committee reporting.
Other industries we serve
Residential Property Management
Estate management companies, apartment buildings and housing communities — where every resident call becomes a resolved case, without growing the front-desk roster.
Commercial Building Management
Office towers, business parks and corporate buildings — every tenant service request captured, dispatched and SLA-tracked.
Shopping Mall Operations
Mall operators handling tenant requests, public-area issues and emergency cases across high-traffic environments.
Mixed-use Developments
Developments that combine residential, office, retail and hotel zones — where each call needs to reach the correct operating team, not the wrong one.
Industrial Building Management
Industrial buildings, logistics centres and workshops — where downtime on utilities and access impacts every tenant's operations.
Hotel Building Operations
Hotel engineering, facilities and guest-services back-of-house — where a delayed response becomes a bad review by morning.