Construction & Engineering Firm
Firms staff a full night shift just so someone can pick up a fault call and pass it on. Routiq covers the overnight window end-to-end, so the night team shrinks to the people who actually fix things.
Site overviewSPEC-001
- Project type
- Multi-site construction
- Operating model
- Distributed crews
- Inbound channel
- Single dispatch number
- Trades supported
- Mechanical · Electrical · Civil
Firms staff a full night shift just so someone can pick up a fault call and pass it on. Routiq covers the overnight window end-to-end, so the night team shrinks to the people who actually fix things.
Before
- ✕ Site managers stuck on phones
- ✕ Duplicate intake across sites
- ✕ Wrong trade dispatched first
- ✕ Lost follow-ups by end of day
After
- AI front line, structured tickets
- Single intake — no duplicates
- Right trade dispatched first time
- Every call logged + closed
Result?
EMPLOYEES
5 → 1
80% less night shift staffing
Hours/year overnight coverage
3,650
No roster, no shift premium
Assets covered
50,000+
Every fault call answered in under 30 seconds
Workflow
Inbound call
Routiq AI intake
Dispatch board
Crew on site
Sign-off
Our site managers got their day back. Routiq AI handles intake; we handle building.
— Operations Director
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