AI PLATFORM FOR FACILITIES & MAINTENANCE OPS.
The only platform that automates the workflow from call to completion — stay in control of today, ahead of tomorrow.
Automate
Every call, ticket, and dispatch — handled without manual logging. From tenant call to assigned technician in seconds.
Predict
Real-time facility status, renewal reminders, and compliance alerts. Nothing expires unnoticed. Nothing fails without warning.
Control
Full visibility across every property, asset and document. One live dashboard, one source of truth, one operating standard.
See Routiq AI in action
Workflow
Cantonese
Mandarin
EnglishCall types handledMaintenance
Lift faults, plumbing leaks, lighting outages — auto-classified, prioritised and dispatched to the right team.
Complaint
Noise, cleanliness, neighbour disputes — empathetic handling, full transcript, escalation when sentiment turns.
Emergency
Fire, flood, medical — instant classification, parallel notification of duty manager and emergency services.
Enquiry
Opening hours, facility booking, package pickup — answered instantly without bothering on-site staff.
- Classifies issue type & urgencySLA-aware routingAuto-creates renewal work orders
- Right technician by skill & availabilityLive workforce statusAuto-connects throughWhatsAppDingTalkOutlookGmail
- Real-time push for updates & safety alertsPicture reports from the fieldLive status across the portfolio
- 3+ year retention — PMSA-compliantAI search across all records (RAG)One-click Excel export for audits
Benefits
Discover how Routiq AI streamlines property operations from end to end.
What changes the day you switch on Routiq AI
Zero missed calls
Every call answered, day or night.
Faster response time
Acknowledge and route in seconds.
Full compliance & audit
Every interaction logged and traceable.
Lower operational workload
Free your team for higher-value work.
Reception desk vs. Routiq AI
Same job. Different decade.
The four questions we hear most
Ready to see Routiq AI in action?
Try it now to talk directly to Routiq AI, or book a demo and we'll walk you through it live.