Maintenance
Lift faults, plumbing leaks, lighting outages — auto-classified, prioritised and dispatched to the right team.
AI PLATFORM FOR FACILITIES & MAINTENANCE OPS.
The only platform that automates the workflow from call to completion — stay in control of today, ahead of tomorrow.
Automate
Every call, ticket, and dispatch — handled without manual logging. From tenant call to assigned technician in seconds.
Predict
Real-time facility status, renewal reminders, and compliance alerts. Nothing expires unnoticed. Nothing fails without warning.
Control
Full visibility across every property, asset and document. One live dashboard, one source of truth, one operating standard.
See Routiq AI in action
Workflow
Calls: AI Voice Agent
Fluent Cantonese, English & MandarinNatural, low-latency conversationsRecorded + transcribedEvery call automatically creates work orderText: RAG-Chatbot
Connects directly to WhatsAppSupports omnichannelAI or human chat handoffAuto-creates work orders from messages- Classifies issue type & urgencySLA-aware routingAuto-creates renewal work orders
- Right technician by skill & availabilityLive workforce statusAuto-connects throughWhatsAppDingTalkOutlookGmail
- Handle customer follow-ups for completed work ordersLog contact outcomes automaticallyAI chatbot reports the resolved task
- 3+ year retention — PMSA-compliantAI search across all records (RAG)One-click Excel export for audits
The Reports We Handle
Complaint
Noise, cleanliness, neighbour disputes — empathetic handling, full transcript, escalation when sentiment turns.
Emergency
Fire, flood, medical — instant classification, parallel notification of duty manager and emergency services.
Enquiry
Opening hours, facility booking, package pickup — answered instantly without bothering on-site staff.
Benefits
Discover how Routiq AI streamlines property operations from end to end.
Issue Detection and Prediction
routiq.ai / anomalies
Active Anomalies
12
items
Detection Accuracy
91.2%
Target >85%
Avg Detection Latency
3.1s
Target <5s
Auto-created WOs
47
View work orders →
Zone Heatmap (by severity)
All Zones ▾
Normal No Data Watch Alert
Sensor Trend vs Baseline
AHU-03 · 24h
Actual Baseline Anomaly
Outcomes
What changes the day you switch on Routiq AI
01
Zero missed calls
Every call answered, day or night.
02
Faster response time
Acknowledge and route in seconds.
03
Full compliance & audit
Every interaction logged and traceable.
04
Lower operational workload
Free your team for higher-value work.
Why Routiq
Reception desk vs. Routiq AI
Same job. Different decade.
Dimension
Traditional Receptionist
Routiq AI
Availability
Office hours, sick days, turnover
24/7/365 — never on leave
Cost
$300K–$500K per year per desk
Predictable monthly platform fee
Consistency
Varies by shift and individual
Same protocol, every call
Compliance
Patchy notes, missing recordings
Full transcript & audit trail
Visibility
Weekly spreadsheets, after the fact
Live dashboard, portfolio-wide
Questions Leaders Care About
The four questions we hear most
Every call has a recording, transcript and dispatch log tied to a named owner in your team. Routiq is the system of record — accountability moves from memory to data.
Ready to see Routiq AI in action?
Try a call now with Routiq AI, or book a 30-minute demo to see it in action.