Integrate or replace
Routiq plugs into the systems you already run — or replaces them outright.
Integrate
Push tickets, statuses and recordings into your existing CAFM, CMMS or IWMS platform via API. Routiq becomes the front door to your stack — no rip-and-replace.
- Bi-directional sync
- Webhook & REST APIs
- Single sign-on
Replace
Don't have a work order system? Use Routiq end-to-end — from inbound call to dispatched technician to closed ticket and management report.
- Built-in ticketing
- Mobile field app
- Reporting & exports
Up and running in two months
A structured onboarding month, then live operation from month two.
Month 1
Learn, customize & train
- Routiq AI learns your existing workflow and systems, so the AI is tailored to how you operate and integrates smoothly
- We map your approval process — who signs off before a work order is dispatched, or whether jobs go out directly
- You upload your materials and documents, and we build them into the knowledge base
- Routiq AI cleans and structures the uploaded data so answers stay accurate
- We train your internal team on the whole system
Month 2
Live in operation
- Answering calls and messages around the clock
- Creating work orders and dispatching under your approval rules
- Your team runs day-to-day — we stay on hand
One package, everything covered
Your subscription includes the number, the WhatsApp account, and every call, message and token it uses.
1 phone number
A dedicated phone line for the AI voice agent — answered around the clock, in Cantonese, English and Mandarin.
1 WhatsApp account
A dedicated business WhatsApp account the RAG-powered chatbot runs on, connected and configured for you.
All usage costs covered
Phone, message and AI token costs are all handled by the subscription — no separate bills from carriers or AI providers.
Ready to transform your workflow?
Try a call now with Routiq AI, or book a 30-minute demo to see it in action.