Leading Hong Kong Hospital
Facility requests come in around the clock, but the admin line is only staffed for one shift. Routiq answers every call, creates the work order, and dispatches it — no one has to be awake.
Facility requests come in around the clock, but the admin line is only staffed for one shift. Routiq answers every call, creates the work order, and dispatches it — no one has to be awake.
Result?
24/7, zero missed
A full staffed shift
Created automatically
90-day timeline
- Day 0Go-live
Routiq AI deployed as 24/7 front line across maintenance, housekeeping, and security lines.
- Day 30Triage stabilises
Urgency classification + CMMS routing reduce after-hours backlogs to near zero.
- Day 90Steady state
Bilingual intake measured across all wards; SLA delivery sustained at target.
We stopped losing tickets at 2am. Every call is logged, prioritised, and assigned before our team even sees it.
Outcome
- Zero lost tickets at night
- Every call logged with urgency tag
- Auto-assignment by skill set
- Bilingual intake (clinical + ops)
- Native CMMS dispatch
Hear how operators are using Routiq AI
Try it now to talk directly to Routiq AI, or book a demo and we'll walk you through it live.