People
High turnover and night-shift gaps mean calls go unanswered exactly when residents need help most.
AI Call Centre & Dispatch
MORE THAN AUTO-ANSWER. FULL WORKFLOW FROM CALL TO COMPLETION.
24/7 AI Call Centre, Built for Facilities & Maintenance Operations
24/7
AI Voice Agent
Full Workflow
Unified Platform
3 Languages
Cantonese · English · Mandarin
98%
SLA Achieved
TRUSTED BY
From Call to Completion, Automatic.
Five steps. Zero handoffs. Every step covered.
The Product
One system. Three engines.
Routiq AI replaces the call centre, the dispatch sheet and the management report — with one always-on platform.
AI Voice Agent
Natural, multilingual phone agent that answers in English, Cantonese and Mandarin — never on hold, never tired.
- Sub-second response
- Tone-aware greetings
- Live call recording
Decision Engine
Classifies maintenance, complaint, emergency and enquiry calls — and routes each to the right team with the right priority.
- Issue classification
- SLA-aware routing
- Smart escalation
Control Dashboard
A single pane of glass for ops leaders — live tickets, dispatch status, transcripts and full audit trail.
- Real-time SLA
- Recordings & transcripts
- Portfolio-wide reports
The Challenge
Facilities, properties, & maintenance teams are caught in a triple squeeze of people, cost and risk
Every operator we speak to faces the same four pressures. Routiq AI is built to neutralise all of them at once.
People
High turnover and night-shift gaps mean calls go unanswered exactly when residents need help most.
Cost
A 24/7 reception desk costs hundreds of thousands a year — and still can't scale across portfolios.
Compliance
Without recordings, transcripts and audit logs, every complaint becomes an unresolved liability.
Visibility
Leadership has no live picture of SLA, dispatch status or recurring issues across buildings.
Cost
A 24/7 reception desk costs hundreds of thousands a year — and still can't scale across portfolios.
Compliance
Without recordings, transcripts and audit logs, every complaint becomes an unresolved liability.
Visibility
Leadership has no live picture of SLA, dispatch status or recurring issues across buildings.
The Outcomes
Measured impact, not promises
Numbers from real Routiq AI deployments across hospitality and property operators.
70% → 98%
SLA achieved
From manual to AI-routed dispatch
$460K
Annual savings
Replacing 24/7 reception headcount
3.2 → 4.5
Resident satisfaction
Across pilot deployments
Customer Stories
Trusted by operators, proven by results
See how facilities and hospitality teams use Routiq AI to answer calls, create work orders, and dispatch teams 24/7.
Ready to close the loop?
Try a call now with Routiq AI, or book a 30-minute demo to see it in action. If you're still unsure, get to know us more!