Answer
A fluent Cantonese AI call centre that answers every call, 24/7.
Cantonese
Mandarin
EnglishRoutiq AI is built for Hong Kong callers. It answers every inbound call in fluent Cantonese — with natural tone, local expressions, and real-time understanding — so your front desk never misses a conversation, even at 3am.
Lift faults, plumbing leaks, lighting outages — auto-classified, prioritised and dispatched to the right team.
Noise, cleanliness, neighbour disputes — empathetic handling, full transcript, escalation when sentiment turns.
Fire, flood, medical — instant classification, parallel notification of duty manager and emergency services.
Opening hours, facility booking, package pickup — answered instantly without bothering on-site staff.
Key capabilities
- Fluent Cantonese AI call centre experience
- Natural tone, local phrasing and context-aware replies
- Sub-second pickup, day or night
- Full call recording and live transcription
- Seamless human handoff — transfers to your duty staff with a full call summary, so callers never repeat themselves
In action
Not another IVR
Routiq AI is not an IVR. There's no “press 1 for maintenance, press 2 for enquiries,” no menu tree, no waiting through recorded options. Callers simply speak — in Cantonese, Mandarin or English — the way they'd talk to your front desk, and the AI understands what they need from the conversation itself. If a caller says 「唔該，我想搵人整冷氣」, that's all it takes.
Outcomes
Frequently asked questions
Hear it answer for yourself.
Call our live AI demo now and speak to it in Cantonese, Mandarin or English — or book a 20-minute walkthrough with a real caller scenario from your portfolio.