Multi-Site Service Coordination
Centralised hotline across properties or client sites. Requests classified by zone, building or department and routed accordingly.
Overview
Built for operators running ten, fifty or hundreds of sites from one hotline. Routiq AI classifies every call by client, site and zone, and routes it to the team responsible for that location.
How it works
Routiq AI handles this end to end, from the moment the call comes in to a fully closed case.
- 1Single hotline for all sites
- 2Caller identified; site and client auto-detected
- 3Request classified by zone, building and department
- 4Dispatched to the on-site team or contractor for that location
- 5Reporting rolls up per site, per client and across the portfolio
Outcomes
- One hotline, full multi-site coverage
- Cleaner per-client reporting
- Smaller central team for the same coverage
- Faster onboarding when new sites are added
Best for
Other workflows Routiq AI handles
Enquiries & General Support
Tenant, resident, visitor and service-status enquiries answered 24/7 in Cantonese, Mandarin and English, and logged for follow-up.
Maintenance & Service Requests
Repair, cleaning, engineering, housekeeping and warranty service requests captured, structured and dispatched from the call.
Complaints Management
Noise, cleanliness, neighbour, service and staff-conduct complaints logged, tagged and escalated with a defensible record.
Work Order Creation & Dispatch
Every Call Becomes a structured work order — assigned by urgency, skill and availability across in-house teams and contractors.
SLA Tracking & Service Records
Live SLA status, response and resolution times, full audit trail per case — ready for client reporting and compliance review.
Put this workflow to work
Try it now to talk directly to Routiq AI, or book a demo and we'll walk you through it live.