SLA Tracking & Service Records
Live SLA status, response and resolution times, full audit trail per case — ready for client reporting and compliance review.
Overview
Every case Routiq AI handles is timestamped and tied to an SLA. Live dashboards show what's at risk; full audit trails make client and compliance reporting painless.
How it works
Routiq AI handles this end to end, from the moment the call comes in to a fully closed case.
- 1Each case auto-tagged with the applicable SLA
- 2Response and resolution clocks start at intake
- 3At-risk cases flagged for supervisors in real time
- 4Audit trail kept for every action and update
- 5Reports exported per client, site or period
Outcomes
- Fewer SLA breaches caught before they happen
- Reporting time cut from days to minutes
- Clear accountability per case and per team
- Trustworthy data for renewals and audits
Best for
Other workflows Routiq AI handles
Enquiries & General Support
Tenant, resident, visitor and service-status enquiries answered 24/7 in Cantonese, Mandarin and English, and logged for follow-up.
Maintenance & Service Requests
Repair, cleaning, engineering, housekeeping and warranty service requests captured, structured and dispatched from the call.
Complaints Management
Noise, cleanliness, neighbour, service and staff-conduct complaints logged, tagged and escalated with a defensible record.
Work Order Creation & Dispatch
Every Call Becomes a structured work order — assigned by urgency, skill and availability across in-house teams and contractors.
Multi-Site Service Coordination
Centralised hotline across properties or client sites. Requests classified by zone, building or department and routed accordingly.
Put this workflow to work
Try a call now with Routiq AI, or book a 30-minute demo to see it in action.