SLA Tracking & Service Records
Live SLA status, response and resolution times, full audit trail per case — ready for client reporting and compliance review.
Overview
Every case Routiq AI handles is timestamped and tied to an SLA. Live dashboards show what's at risk; full audit trails make client and compliance reporting painless.
How it works
Routiq AI handles this end to end, from the moment the call comes in to a fully closed case.
- 1Each case auto-tagged with the applicable SLA
- 2Response and resolution clocks start at intake
- 3At-risk cases flagged for supervisors in real time
- 4Audit trail kept for every action and update
- 5Reports exported per client, site or period
Outcomes
- Fewer SLA breaches caught before they happen
- Reporting time cut from days to minutes
- Clear accountability per case and per team
- Trustworthy data for renewals and audits
Best for
Other workflows Routiq AI handles
Enquiries & General Support
Tenant, resident, visitor and service-status enquiries answered 24/7 in Cantonese, Mandarin and English, and logged for follow-up.
Maintenance & Service Requests
Repair, cleaning, engineering, housekeeping and warranty service requests captured, structured and dispatched from the call.
Complaints Management
Noise, cleanliness, neighbour, service and staff-conduct complaints logged, tagged and escalated with a defensible record.
Work Order Creation & Dispatch
Every Call Becomes a structured work order — assigned by urgency, skill and availability across in-house teams and contractors.
Multi-Site Service Coordination
Centralised hotline across properties or client sites. Requests classified by zone, building or department and routed accordingly.
Put this workflow to work
Try it now to talk directly to Routiq AI, or book a demo and we'll walk you through it live.