How do technicians update status on-site?

One tap on WhatsApp or the Routiq AI mobile view — Dispatched, On-site, Resolved. Photos, parts and notes attach straight to the ticket, no separate app required.

Do callers get updates automatically?

Yes. Callers receive a short message when their job is dispatched, when a technician arrives, and when it's resolved — cutting status-check calls to the front desk.

What happens if the SLA is about to breach?

Routiq AI counts down the SLA in the background and pushes an alert to the duty manager before it breaches, so they can escalate before it becomes a complaint.

All workflow stages

Step 4 of 5

Resolve

Work gets done, status stays live.

Real-time push for updates & safety alertsPicture reports from the fieldLive status across the portfolio

Field teams update status from their phone; Routiq AI keeps the caller, the manager and the audit trail in sync in real time.

Key capabilities

One-tap status updates from WhatsApp / SMS
Automatic caller updates on progress
SLA countdown and breach alerts
Photo, note and parts capture on the ticket

In action

10:04 Dispatched → 10:29 On-site → 11:12 Resolved

Photo attached · Parts: 1× 15mm elbow · SLA met

Outcomes

Live visibility on every open job

Fewer status-check calls to the front desk

Higher SLA compliance across portfolios

Dispatch

Frequently asked questions

See live status across every open job.

Watch a real ticket move from dispatched to resolved — with callers, managers and the audit trail in sync.

Book a demo Call the demo