Serviced Apartments & Co-living
Serviced-residence and co-living operators — lean teams supporting international residents around the clock.
The Challenge
Small team, high expectation
One or two staff run the front desk — every phone call taken means another guest ignored.
Global residents
Residents are expats, digital nomads and business travellers speaking many languages.
Blurred office hours
Booking questions, maintenance and lockouts arrive at every hour of the day.
Our Solution
01 / 03
Always-on multilingual front desk
Residents in every timezone are answered instantly in their language — no missed messages between shifts.
- Answered in under one ring
- Structured intake with context
- Full audit trail
- urgent09:22
Incoming call — high priority
Auto-classified
- in progress09:18
Incoming call — routine
Auto-classified
- new09:12
Incoming call — new
Awaiting dispatch
- resolved08:47
Case closed
Follow-up sent
02 / 03
Lockouts, bookings & maintenance in one flow
Every common request type is classified and dispatched to the right person with the right context.
- Answered in under one ring
- Structured intake with context
- Full audit trail
On-call engineer
ETA 8 min
Cleaning team
Deployed
Security patrol
En route
Duty manager
Monitoring
03 / 03
Concierge-grade follow-through
Residents get status updates end-to-end — the lean front desk stays focused on high-touch service.
- Answered in under one ring
- Structured intake with context
- Full audit trail
96%
SLA met
4.2 min
Avg response
103
Closed
- Critical case — 12 minSLA ✓
- Routine — 34 minSLA ✓
- Escalated — auto-notified✓
Compliance & Standards
Hotel & Guesthouse Accommodation Ordinance
Compliant intake for licensed serviced-residence operators.
PDPO
International-resident data handled under privacy controls.
PMSA licensing
Aligned with property-management licensing where applicable.
The Result
0 sec
Resident wait time
100%
Requests logged to unit
3
Languages supported
Frequently Asked Questions
Front-desk coverage without front-desk hiring.
See how Routiq AI answers every resident request in their language, at any hour.
Other industries we serve
Residential Property Management
Estate management companies, apartment buildings and housing communities — where every resident call becomes a resolved case, without growing the front-desk roster.
Commercial Building Management
Office towers, business parks and corporate buildings — every tenant service request captured, dispatched and SLA-tracked.
Shopping Mall Operations
Mall operators handling tenant requests, public-area issues and emergency cases across high-traffic environments.
Mixed-use Developments
Developments that combine residential, office, retail and hotel zones — where each call needs to reach the correct operating team, not the wrong one.
Industrial Building Management
Industrial buildings, logistics centres and workshops — where downtime on utilities and access impacts every tenant's operations.
Hotel Building Operations
Hotel engineering, facilities and guest-services back-of-house — where a delayed response becomes a bad review by morning.