Property Developers
Developers running post-handover care, snagging hotlines and warranty support across newly delivered projects.
The Challenge
Post-handover snagging surge
The first months after handover see a flood of snagging calls that overwhelm the customer-care team.
Buyer sentiment risk
One badly-handled call becomes a social-media post that damages the whole project's reputation.
Contractor coordination
Warranty items must be routed to the right sub-contractor with the right evidence — often through many hand-offs.
Our Solution
01 / 03
Post-handover call surge absorbed
Every buyer call captured with unit, snagging category and photos — no lost tickets during the busy first months.
- Answered in under one ring
- Structured intake with context
- Full audit trail
- urgent09:22
Incoming call — high priority
Auto-classified
- in progress09:18
Incoming call — routine
Auto-classified
- new09:12
Incoming call — new
Awaiting dispatch
- resolved08:47
Case closed
Follow-up sent
02 / 03
Warranty routing to the right sub-contractor
Snagging items reach the responsible sub-contractor directly — with structured evidence attached.
- Answered in under one ring
- Structured intake with context
- Full audit trail
On-call engineer
ETA 8 min
Cleaning team
Deployed
Security patrol
En route
Duty manager
Monitoring
03 / 03
Buyer-sentiment tracking
Every case tracked to closure with buyer notified — brand-damaging cases are flagged early for management attention.
- Answered in under one ring
- Structured intake with context
- Full audit trail
96%
SLA met
4.2 min
Avg response
103
Closed
- Critical case — 12 minSLA ✓
- Routine — 34 minSLA ✓
- Escalated — auto-notified✓
Compliance & Standards
Residential Properties (First-hand Sales) Ordinance
Buyer contact and complaint handling compliant with sales-ordinance expectations.
PDPO
Buyer personal data handled under privacy controls.
Warranty audit trail
Snagging cases carry timestamped photos, call recordings and contractor sign-off.
The Result
Day 1
Defect logging live
100%
Defects routed with evidence
1 click
Warranty claim export
Frequently Asked Questions
Protect your brand at handover.
See how Routiq AI turns snagging season into a structured, closable process.
Other industries we serve
Residential Property Management
Estate management companies, apartment buildings and housing communities — where every resident call becomes a resolved case, without growing the front-desk roster.
Commercial Building Management
Office towers, business parks and corporate buildings — every tenant service request captured, dispatched and SLA-tracked.
Shopping Mall Operations
Mall operators handling tenant requests, public-area issues and emergency cases across high-traffic environments.
Mixed-use Developments
Developments that combine residential, office, retail and hotel zones — where each call needs to reach the correct operating team, not the wrong one.
Industrial Building Management
Industrial buildings, logistics centres and workshops — where downtime on utilities and access impacts every tenant's operations.
Hotel Building Operations
Hotel engineering, facilities and guest-services back-of-house — where a delayed response becomes a bad review by morning.