Built to replace the call centre — not just augment it
Routiq AI combines a multilingual voice agent, an issue-aware decision engine and a control dashboard into a single platform.
One system. Three engines.
Routiq AI replaces the call centre, the dispatch sheet and the management report — with one always-on platform.
AI Voice
Natural, multilingual phone agent that answers in English, Cantonese and Mandarin — never on hold, never tired.
- Sub-second response
- Tone-aware greetings
- Live call recording
Decision Engine
Classifies maintenance, complaint, emergency and enquiry calls — and routes each to the right team with the right priority.
- Issue classification
- SLA-aware routing
- Smart escalation
Control Dashboard
A single pane of glass for ops leaders — live tickets, dispatch status, transcripts and full audit trail.
- Real-time SLA
- Recordings & transcripts
- Portfolio-wide reports
Every kind of call, handled correctly
Routiq AI knows the difference between a noisy neighbour and a burst pipe — and acts accordingly.
Maintenance
Lift faults, plumbing leaks, lighting outages — auto-classified, prioritised and dispatched to the right team.
Complaint
Noise, cleanliness, neighbour disputes — empathetic handling, full transcript, escalation when sentiment turns.
Emergency
Fire, flood, medical — instant classification, parallel notification of duty manager and emergency services.
Enquiry
Opening hours, facility booking, package pickup — answered instantly without bothering on-site staff.
Integrate or replace
Routiq plugs into the systems you already run — or replaces them outright.
Integrate
Push tickets, statuses and recordings into your existing CAFM, CRM or ITSM platform via API. Routiq becomes the front door to your stack — no rip-and-replace.
- Bi-directional sync
- Webhook & REST APIs
- Single sign-on
Replace
Don't have a work order system? Use Routiq end-to-end — from inbound call to dispatched technician to closed ticket and management report.
- Built-in ticketing
- Mobile field app
- Reporting & exports
What changes the day you switch on Routiq AI
Zero missed calls
Faster response time
Full compliance & audit
Lower operational workload
Let's build the future of property operations
See Routiq AI live in your portfolio. A 30-minute call is enough to map the opportunity.